At Petals Tissue, your privacy is very important to us. We are committed to safeguarding your personal data and ensuring that your shopping experience with us is secure and transparent.

Information We Collect

• Personal Information: Name, email address, phone number, billing and delivery address.
• Payment Information: Processed securely via Razorpay. We do not store your card or banking details.
• Order Details: Product and transaction-related information required to process your order.

How We Use Your Information

• To process, confirm, and deliver your orders.
• To provide timely customer support and resolve issues.
• To enhance your shopping experience with Petals Tissue.
• To comply with legal and regulatory obligations.

Data Protection

• All payments are processed via Razorpay Secure Payment Gateway with industry-standard encryption.
• We do not share or sell your personal data to any third party, except for delivery and compliance purposes.

Terms & Policies

Refund & Return Policy

• No Refunds: All sales are final. We do not issue refunds once an order is confirmed and processed.
• Free Return: If you receive a damaged or defective product, you are eligible for a free return within 3 days of delivery. A replacement will be arranged after verification.

Delivery Policy

• We provide Flat-Rate Delivery across India.
• Orders are processed within 24–48 hours and delivered within 5–7 working days, depending on the location.
• Once shipped, tracking details will be shared with you via email/SMS.

Support Policy

• Our customer support team is available 24/7 to assist you with queries or concerns.
• You can reach us through email or phone.

Secure Payment Policy

• Payments are accepted through Razorpay Secure Payment Gateway.
• Supported modes: Credit/Debit Cards, UPI, Wallets, and Net Banking.
• We do not store your banking details on our servers.

Contact Information

For any questions or concerns, please contact us:

Petals Tissue
📧 Email: support@petalstissue.com