Effective Date: September 18, 2025

At Petals Tissue, we strive to ensure that you are fully satisfied with your purchase. Our refund and return policy is designed to make the process as smooth as possible while maintaining hygiene standards.

1. Eligibility for Returns

Only products purchased directly from www.petalstissue.com are eligible for returns.
Products must be unused, unopened, and in their original packaging.
Returns must be requested within 7 days of receiving the product.

2. Non-Returnable Items

Opened or partially used tissue packs.
Products damaged due to misuse or improper storage.
Orders placed through third-party retailers or marketplaces.

3. Return Process

Contact our support team at support@petalstissue.com with your order number and reason for return.
Our team will provide a Return Merchandise Authorization (RMA) and shipping instructions.
Ship the product back to the address provided. Ensure it is securely packed to prevent damage during transit.

4. Refunds
Refunds are issued only after the returned products are inspected and approved by our quality team.
Approved refunds are processed via the original payment method within 7-10 business days.
Shipping charges are non-refundable.

5. Exchanges

Exchanges for the same product are allowed if the item is defective or damaged during shipping.
Contact support to initiate an exchange. Replacement shipping is handled by Petals Tissue.

6. Damaged or Incorrect Products
If you receive damaged or incorrect items, contact support@petalstissue.com within 48 hours. We will arrange for a replacement at no additional cost.

7. Contact Us
For any questions regarding refunds or returns, please email:
📧 support@petalstissue.com

Our policy ensures hygiene, fairness, and customer satisfaction at every step.